Exchange & Return Policy

You have the right to request an exchange or return within 14 days from the date of receiving your order.

To be eligible for exchange or return, items must be:

In-store purchases

Exchanges are available at the same store or any other branch.

Returns must be processed at the same store where the purchase was made.

Online purchases

To request an exchange or return, please contact Customer Service:

Customer Service: 01121891111

Email: info@one2twelve.com

Defective or incorrect items

Please inspect your order upon delivery.

If you receive a defective or incorrect item, contact us immediately so we can review the issue and assist you accordingly.

Non-returnable items

Sale items and gift cards are non-returnable.

Items damaged due to misuse are not eligible for return.

Refunds

Refunds for online orders are processed through the original payment method after approval by Customer Service.

Policy notice

The company reserves the right to refuse any exchange or return if the above conditions are not met.